FAQs

If you have paid in full for your 2026-27 Ikon Pass, please be patient. You will receive an email from Outside Life in the Fall with your code to redeem your Ikon Pass. If you need your code sooner, please email ikonpass@outsidelife.com.Responses could take up to five business days.

Once you receive your code, you will follow the step-by-step instructions on how to apply that code towards your Ikon Pass account. When you apply that code to your Ikon Pass account, that will allow you to update your photo and shipping address. That will then activate your Ikon Pass for the 26-27 season.

Please reach out to ikonpass@outsidelife.comwith any further questions or concerns.

Outside Life travelers are often times in college and we offer awesome college ski trips called PowDaze for any collegiate group such as college ski clubs, greek life and groups of friends, but if you’re not in college it’s no problem! Anyone 18+ years or older can travel with us.

Outside Life also offers trips for any independent or post-grad group, such as Alumni ski trips, Graduate Programs or Students, Medical or Law Students, Corporate groups or events.

If you are planning a birthday party, bachelor or bachelorette trip, family trip, or just a group of friends trying to get on the slopes, we got you!

If you have lost or forgotten your password, select “forgot password” and you will receive an email that prompts you to reset it, make sure to check your junk mail if you can’t locate the email.

If you still cannot access your account, please email info@outsidelife.com or call 888-688-5134 and our customer support team will reset it for you.

Yes! All of our trips offer Outside Life staff on-site.

Our staff is available on check-in day and we provide a hospitality desk the day after check-in. This is when our staff is available to help with any questions or concerns.

Please check your trip itinerary and email for exact dates, times and locations that our staff will be available.

You can also always contact the real people at our customer support team by phone at 888-688-5134 or email at info@outsidelife.com anytime before, during or after your trip.

The representative that you signed up under will be in charge of rooming everyone in your group.

In order to room together, you have to be signed up under the same representative. We CANNOT switch rooming between different representatives.

There are many different sized condos and hotels. The representative you signed up under gets to assign rooming based on each travelers request.

• 1-bedroom condo sleeps 4 people (1 bedroom that either has a king, queen or (2) twin beds plus a sofa sleeper).

• 2-bedroom condo sleeps 6 people (2 bedrooms with either a king, queen or (2) twin beds plus a sofa sleeper).

• 3-bedroom condo sleeps 8. (limited availability, those are not always guaranteed).

• Hotel room sleeps 4, (2) double beds.

We partner with many different property management companies; it depends on what they have available for our group’s size and dates.

If the lodging is not ski-in, ski-out, all lodging is a short walk to the lift or provides free transportation to the lift via the resort or property shuttle.

Powered by Flex Pay, this Outside Life payment plan option helps you access the freedom to purchase your ski trip or season pass now and pay over time in monthly installments*. Lock in your pass for as low as $0 down at registration.

This makes skiing and snowboarding more accessible and affordable with flexible payment options. Simply select “Flex Pay” during checkout and complete a short application.

Also available for purchasing your Ikon Pass College Discount and Epic College Passes!